Stock items purchased from the store are returnable for 30 days after purchase. The item(s) must be unused and unworn, in original condition, and in the original gift box(es) with all warranty cards and explanation booklets intact. 

Custom orders are not refundable. We stand behind our design services and will happily redesign or remake your ring to your satisfaction. If a jewelry item is redesigned with more expensive materials the difference will be due.  


Ethos Custom Jewelry warranties against defects in workmanship and materials. Unless otherwise specified above, warranties are as follows:

  • 1 year warranty on repairs
  • 1 year warranty on any store purchases

1 Year warranty includes gemstone loss due to metal failure, broken solder joints or damage not caused by normal wear as determined by Ethos Custom Jewelry. With the exception of damage and/or trauma. All gemstones can chip, crack, brake or be lost due to wear, including diamonds; because of this, Ethos custom Jewelry cannot warranty against any damage or loss of gemstones unless metal failure is the cause and the jewelry is less than 1 year old. 

Privacy Policy
Cookie Policy

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://ethoscustomjewelry.com website (the “Service”) operated by Ethos Custom Jewelry (“us”, “we”, or “our”).  The users of this Website (“you” or “your“), in whatever capacity whether as Service Buyer (as defined below) or otherwise, shall be subject to the following Terms of Use and any appendices (the “Agreement“). This Agreement applies to the Website and any updates, upgrades, supplement, new features, and support services for the Website, unless other terms accompany those items. If so, those terms apply. By using the Website, you accept these terms. Please read all the terms before you indicate acceptance. If you do not accept them, do not use the Website. You are bound by these terms even if you do not read all the terms. This version replaces all prior versions.

This Agreement is a legal document that governs the relationship between us and you. In case of breach of this Agreement, we reserve the right to take any action against you in accordance with the relevant applicable law. Such action may also include suspension and possible termination of your Account without notice,

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, billing address, and email.

Intellectual Rights

Any and all designs submitted, input, or uploaded by a user will become property of Ethos Custom Jewelry upon submission or upload to the Website.  You hereby waive any and all exclusive rights to such content as sketches, CAD files, product photos and you hereby assign intellectual property rights in such content to Ethos Custom Jewelry. Ethos Custom Jewelry maintains all exclusive and intellectual rights to designs, sketches, CAD files, created in the process of a purchase.  These items may be used for marketing or otherwise with no acknowledgement or compensation to you.

Acceptable use:

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Ethos Custom Jewelry’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without Ethos Custom Jewelry’s express written consent.

Content Users may not:

  • republish material from this website beyond personal social media use (including republication on another website.)
  • sell, rent or sub-license material from the website, or materials created in “design” process.
  • reproduce, duplicate, copy, request design services or otherwise exploit material on this website for a commercial purpose.
  • edit or otherwise modify any material on the website.
  • redistribute material from this website except for content specifically and expressly made available for redistribution.

Restricted access:

Access to certain areas of this website is restricted. Ethos Custom Jewelry reserves the right to restrict access to (other) areas of this website, or indeed this entire website, at Ethos Custom Jewelry’s discretion.

If Ethos Custom Jewelry provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. Ethos Custom Jewelry reserves the right to disable your user ID and password without notice or explanation.

This Website is intended to be used by individuals or entities that are eligible to enter into a valid contract under the applicable law. Minors are, therefore, not allowed to become registered members of this Website. Applicants who lack capacity to enter into a valid contract are also expressly prohibited from joining this Website.

Service Providers

Ethos Custom Jewelry has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Ethos Custom Jewelry shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 14 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us at info@ethoscustomjewelry.com